General FAQs
How are my images or video delivered? Do you offer digital files?
Your final images are delivered in a beautiful online gallery where you can download files, mark favorites, and share them with family and friends. It also provides you access to our recommended lab so you have the option to order high-quality print products including wall art, fine art prints, and unique holiday and graduation cards.
Videos are delivered digitally via a private link where you can watch and download your film.
Can I include my pet in the shoot?
Yes, of course! We love incorporating your furry family members into your session or wedding day. Please let us know prior to the shoot day so we can provide some helpful tips and ensure the location allows for pets.
What happens if the weather is bad or it rains?
We pay very close attention to weather leading up to your photo session. Should we need to adjust the session date and time due to unforeseen weather-related circumstances, we absolutely will. If you have a concern regarding the weather for an event that is occurring within the next 48 hours, please feel free to reach out to us and we will work to make adjustments for your upcoming session.
Where do you travel? Are there additional travel fees?
We love to travel! Let's discuss your specific travel goals and we will happily quote any additional travel fees should they be necessary.
How are image edited? Can I get additional retouching?
Your images will all be enhanced through color correction and skin smoothing. They will be ready for download and print upon digital delivery. Should you prefer we avoid this process, please let us know in advance. Further, if there is something you're concerned about on the day of your session, feel free to take with us about it so we can address it during the editing process.
Wedding FAQs
Do we need to have an engagement session?
While engagement sessions are not required, we do highly recommend them as a great way for us to get to know each other before your wedding day and an opportunity for you to get comfortable in front of the camera together. This is why our photography collections include a complimentary session.
What is a wedding story video?
Our wedding story videos tie together the big moments and small details that tell the story of your wedding day. They are set to music and often include voice audio as well. When permitted by the venue, we also love to incorporate drone footage.
Can we add a second videographer?
Absolutely and we highly recommend it! You can add a second videographer to any collection for $350.
Can you hold my wedding date?
We do not officially reserve a wedding date until a signed contract and deposit are on file. We highly recommend contacting us as soon as you have a date in mind.
We love being able to talk with our couples early on in the process so we can offer timeline planning advice to help them get all the imagery they are hoping for without feeling rushed on their special day—after all, they should be celebrating not stressing.
Do we need to provide a list of formal photos?
We do not require our couples to provide a list of images. We will have a conversation with you before the wedding day to go over the various VIPS, relationships and any unique situations we might encounter on the wedding day, then we'll take care of the shot list ourselves! Of course, if you feel most comfortable providing a list of "must have" photos, we will happily work off of your list.